You’ve invested in FAST Search for SharePoint, to provide your website visitors and portal users with a potentially dynamic and valuable search facility. Now you need to make sure it fulfills that huge potential.
CardioLog Analytics provides support for FAST Search Server, enabling you to analyze how people are using your on-site search engine, whether it’s on intranet or internet. Our wide range of detailed reports can give you invaluable insight into your FAST search engine, telling you who’s conducting searches, how often, what they are looking for and whether they find it. CardioLog Analytics can also help you to improve your on-site search engine’s capabilities, enabling you to display relevant, personalized results to each individual visitor. It also allows you to present surveys to your users, so you can ask them directly for their thoughts on your search engine, so you’ll know whether FAST is doing its job as efficiently and effectively as possible.
The FAST Search Server is designed to provide an outstanding intranet and people-search experience that your employees and partners can use to quickly gather information from your company’s knowledge base and to locate internal expertise. It can also provide a great on-site search engine for your website, helping your customers get straight to what they’re looking for from your business. FAST has huge potential – but it’s important to get it right, and to make sure your search engine provides accurate and relevant results. That’s where CardioLog Analytics comes in.
We can help you to make sure you get the best out of your FAST search engine by monitoring its performance through a wide variety of usage reports. CardioLog Analytics’ reports for FAST Search for SharePoint include:
One of CardioLog Analytics’ reporting options indicates search results usage, helping you to understand how the results provided by the FAST Search Server are being used – whether your portal users or website visitors find them useful and click on them, for example. Another reporting option provides information about the web activity of a user or visitor before and after they conduct a search, giving you the context of their activity and helping you to provide more relevant search results in real time. CardioLog can also uncover search results that a user or visitor found unhelpful, based on their activity following a search – for example, whether they needed to refine their initial search or whether they abandoned the search page without clicking on any of the search results. CardioLog also offers reports based on many other metrics, enabling you to analyze the performance of your FAST search engine from every angle.
FAST goes some way to delivering a customized search experience, and CardioLog Analytics can help you take the personalization process to the next level. CardioLog can help FAST provide contextual search results based on visitor behavior, using information such as a user’s previous activity on the site, which pages they’ve looked at and how frequently. It can also help provide contextual refiners and best bets, based on analysis of usage patterns for particular searches. To further enhance the personalization process, CardioLog offers FAST-based web parts providing personalized search results.
CardioLog Analytics can also help you ask your portal users or website visitors directly what they think of the FAST Search Server, by presenting them with satisfaction and usability surveys while they search – asking them what are they looking for and whether or not they have found it, for example. This is a valuable way of understanding what your visitors want from your website, or what your portal users expect from your intranet, and of improving their overall experience and level of satisfaction.