After the success of the original Voice of Customer tool as a way to fully engage with your audience, VOC 2.0 is bigger and better, and is redefining the way the organizations communicate with end users.
Intlock has released Voice of Customer 2.0. The new and improved version has enhanced functionality, and presents these key features:
“VOC 2.0 takes into account the desires of our customers to better understand the needs of the users and provides organizations with the tools needed to fully engage with portal and website users. The VOC 2.0 is the new way of communicating with employees, consumers, and other visitors throughout your website.” Ronen Meyuhas, Solution Architect at Intlock
The tool is fully compatible with all versions of SharePoint including Office 365 and SharePoint 2013.
VOC 2.0 includes a robust segmentation engine that allows organizations to create various surveys for different users based on who they are and how they navigate the site. VOC 2.0 can connect to AD and SharePoint Profiles which allow organizations to display surveys based on AD groups or attributes such as region or department. This helps display targeted surveys to users based on their needs as well as the challenges they are facing. VOC 2.0 can also target anonymous users on a public facing web site. The segmentation of anonymous users can be based on: